Are you the perfect blend between technical skills and customer orientation? Do you want to be part of the next generation of Online Enterprises? We are currently looking for a Support Engineer to join our multi-national development team. Read on!
The CARE Operations Support Engineer will help our CARE Tech team to serve the clients and support our shared-service centers around the world by providing expert tool support, troubleshooting, and resolving system and partner integration problems. The Operations Support Engineer will be a trusted advisor to the Customer Support team on tool and process improvement opportunities.
Your role will involve
- Resolving problems (often requiring strong SQL skills), determine root cause and business impact, propose long term prevention, and report on those activities.
- Being in charge of the creation and ownership of operational toolsets for the Software development team and its business partners
- Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the team
- Prioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams in operational support and operational toolset administration and development asks
- Escalating to development, marketing, and track problems through resolution, using both manual and automated tracking systems; training business in the use of tools;
- Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency.
Exigences de l’emploi:
In return you will bring
- Educated at a Degree level in Computer Science (or equivalent) preferred, fluent level of English is a must
- Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems
- Good judgment and ability to manage problems outside of one’s area of expertise, willingness to resolve repetitive problems while figuring out systematic handling and prevention.
- Prior experience using help desk or ticket tracking software preferred (Software Development, Software Quality Assurance, or Systems Analysis a plus, but not required); ability to manage multiple concurrent tasks effectively, to prioritize rapidly and accurately, and to understand tradeoffs
- Strong SQL skills required and some knowledge of object oriented software development is a plus
- Excellent communication, organization, and teamwork skills required.
For those excited about the possibility of developing a career as a Support Engineer with Vistaprint Tunisia please apply online submitting a copy of your CV in English.
