Job ID 206189
Professional – Permanent – Full time only
Mission of Function :
Support Correct Order Management and grant ontime delivery check conformity and assist Customs agent for technical issues . Secure
fulfillment of order. Provide technical support to system integrators in collaboration with local team and CS BE, solution partners and
customers – Evoluatee to Make complete proposals to the customers in automation field. Help & Prepare promotion & Marketing actions .
Dimensions of Function
Contribution to Business volume & profitability (Backoffice Priority)
Contacts (internal / external)
Internal: Head of FA, DF/PD staff , BA and other members Siemens SA ; HQ: Regional Manager BU, Customer Support & support
Functions ; external: customers & partners
A r e a s o f R e s p o n s i b i l i t y / T a s k s
Priority What – How – Why Responsibility Measurement
criteria
1 Quotations :Quotations/Tenders are completed accurately within deadline taking both technical and commercial requirements into account. Compliance check if required.Full Response Time Customers satisfaction
2 Order Management : Order Placement under SAP, Conformity check, Tracking and Establishing Weekly reports Full Delivery Time
3 Sales Target : Responsible for order and sales income Shared OEE, OOH
4 CRM : Customer contact information updated -involved with local Team Keep & update Philos opportunities Shared CRM Dash Health
indicator’s
5 Technical Support : provide advice to customers and partners and meet requirements in collaboration with local Team
and support CS BE Shared Customers satisfaction
6 Promotion & Marketing : prepare and execute technical presentation, communicate Siemens solution and value for
customers Shared Roadmap MarkCom & Customers Satisfaction
Techniques (Technologies / Methodologies / Professional Knowledge) Level B/A/E
Methodologies: Engineer in electrical and/or industrial automation basic
Profess. Knowl.: • Founded knowledge of SIMATIC technology advanc.
Profess. Knowl.: • Experience in S 7 advanc.
Profess. Knowl.: 2 years experience in Sales oriented activities / customer contact
Profess. Knowl.: Sales processes and methods advanc.
Profess. Knowl.: Practical experience with equipments & systems
